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Technical Writer


Airport City/hybrid

Our client is an innovative service automation company delivering software for organizations that want to get more done. Their SaaS ITSM (IT Service Management) and Asset Management solutions serve more than 5,000 customers across the globe. They do the heavy lifting for IT and anyone delivering services in the digital workspace, by leveraging automation, analytics, and AI.

We are looking for a Technical Writer who will be responsible for producing user guides, video tutorials, release notes, and in-product documentation to help our users effectively use and benefit from their products.

What you’ll do:

  • Plan write, and maintain technical documentation (user guides, installation guides, API docs, release notes).

  • Collaborate with product managers, UX designers, developers, delivery and support engineers, and others to deliver documentation that is clear, accurate, and addresses our users’ needs.

  • Spearhead improvements in the documentation process to increase scalability, efficiency, and quality.

  • Research user needs and knowledge gaps and introduce solutions to address them.

  • Become an expert in the relevant product areas.


  • 3+ years of experience as a Technical Writer for SaaS products.

  • Strong command of written and spoken English.

  • Ability to prioritize and self-manage multiple tasks in a fast-paced environment.

  • BA/B.Sc or equivalent experience with a technological orientation.

Nice to Have

  • Knowledge of ITSM, Asset Management, and Computer Networking concepts.

  • Experience with product marketing or content writing.

  • Experience with Document 360 or other documentation tools.

  • Experience with video recording and editing.

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