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Technical Support Specialist



Our client is a fast-growing SaaS B2B fintech company that enables its clients in the financial services sector to grow their businesses at speed. They are passionate about driving towards their vision of being the leading CRM, back-office management, and client portal software provider in the financial services sector while cultivating a positive and fun work environment that promotes personal and professional growth.


They provide a fintech SaaS solution to their clients, who are stock brokers. The product that they licenses are a CRM and client portal solution. Their systems are already integrated with all the major trading platforms (including Metaquotes and cTrader), payment service providers (including Paypal and Stripe), and VOIP and marketing applications, amongst other applications (integrated with ~200 3rd party applications). This allows their clients to plug and play, get set up in a matter of hours and connect up their entire tech stack through our platform.


We are looking for a Technical Support Specialist to join their team and support their growth.

  • Providing technical support services to clients by email and phone/Zoom

  • Responding to events and technical issues with a short turnaround time

  • Creating and maintaining documentation (including FAQs)

  • Ability to think “out-of-the-box” and develop creative solutions to address clients’ requirements

  • Investigating errors and logs and providing analysis for both clients and internal departments

  • Alert the relevant internal teams about technical complaints and incidents affecting the company's clients and services

  • Updating clients about the status of their inquiries

  • Acting as a focal point for a variety of client issues, assisting multiple departments, and diverting and/or escalating incoming requests to the relevant internal department

The position is from Monday-Friday, Israeli hours (Friday short day from home)


  • At least 1 year of experience in technical support or customer-facing roles in a SaaS company

  • Strong (fluent) verbal and written communication skills in English – this is a MUST

  • Team player

  • Experience providing customer support at an international company

  • Experience supporting B2B products

  • Ability to analyze problems quickly and find suitable solutions based on available resources

  • Ability to speak and write succinctly about complex technical issues

  • Ability to communicate effectively and to work under pressure

  • Ability to manage clients’ expectations

  • Fast learner, multi-tasker

  • Tech savvy, using a large range of technological solutions and software

  • A customer-facing person who is pleasant, self-driven, and highly motivated

  • Knowledge of fintech - advantage

  • Experience working with CRM systems – advantage

  • Ability to work from Monday-Friday, Israeli hours (Friday short day from home)


  • A challenging job in a rapidly growing international company

  • The company is in a strong growth phase and is looking to continue growing – experience how to scale a company

  • A friendly work environment that promotes self-growth

  • Great office location by train in Herzliya with work-from-home options

  • Competitive remuneration package

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