Technical Customer Success Manager
Location:
Tel Aviv/hybrid
Our client is a super cool SaaS company, providing retailers with a platform that enables them to maximize monetization opportunities in their online store or marketplace.
They are looking for an energetic and motivated Technical CSM at their Tel Aviv office.
What will you be doing?
Help onboard, train, and develop our customers to ensure they succeed
Work with the customer success team to build out new processes
Understand the product inside and out and articulate our value proposition clearly
Work with single and multi-location eCommerce sites to help them achieve their goals
Retain existing clients while getting upsells and referrals
Develop strong relationships with key accounts
Help the product and tech team improve the platform based on client feedback
Own overall relationships with assigned clients and ensure retention and satisfaction of all assigned clients
Eager to be an impactful member of a fast-growing team and company
Requirements:
2+ years of experience in support or Customer Success, B2B SAAS (eCommerce/advertising an advantage)
Analytical and problem-solving skills, with strong attention to detail and willingness to take DEEP troubleshooting dives to try to resolve problems on your own, learning along the way.
Experience with SQL, Redash, Postman
Good understanding of people and interactions, Identifying what’s more important, and separating the wheat from the chaff
Service orientated – the ability to provide a “WOW” service
Capacity to negotiate and cut through rejection to achieve goals
Demonstrated ability to increase customer satisfaction & growth
Entrepreneurial or startup experience
Advantages:
Experience working with US, APAC, or EMEA clients
Additional languages (German, Spanish, Dutch)
A strong technical understanding
Experience in online advertising and AdTech would also be appreciated