Tech Support Engineer
Location:
Tel Aviv/hybrid
We are looking for a talented Tech Support Engineer to join our great client's team! They are a fast-growing high-tech startup in Tel Aviv that is enabling enterprises to gather, analyze and extract business-related data on the web through our global residential IP network without getting misled or blocked.
In this role you will:
Provide tier 1 and 2 tech support for customers and partners around the world.
Troubleshooting issues via ticket systems, Skype, and email in proficient English.
Working with our customers daily
Working with interdisciplinary R&D teams to resolve technical issues
Identify root causes, proposing test cases and solutions.
Provide timely information to customer-facing teams to improve overall customer satisfaction.
Train customers on our solutions and products.
Help build and retain the technical support knowledge base and training materials.
You should have:
Up to 2 years’ experience in technical support.
Experience in Linux servers (commands and scripting such as bash or python)
Experience in writing SQL queries to analyze data is a big advantage
Excellent analytical and problem-solving skills
Decent understanding of business and customer service
You Are
Quick learner & Details oriented.
Proactive, highly organized, and able to manage multiple tasks.
Positive, professional, with a desire to learn.
Great communicator, both verbally and in writing.
A people’s person with good interpersonal skills and patience.
Proficient in English speaking and writing.
Team Player.
Ability to work well under pressure and maintain a positive attitude.