top of page

Tech Support Engineer


Tel Aviv/hybrid

We are looking for a talented Tech Support Engineer to join our great client's team! They are a fast-growing high-tech startup in Tel Aviv that is enabling enterprises to gather, analyze and extract business-related data on the web through our global residential IP network without getting misled or blocked.

In this role you will:

  • Provide tier 1 and 2 tech support for customers and partners around the world.

  • Troubleshooting issues via ticket systems, Skype, and email in proficient English.

  • Working with our customers daily

  • Working with interdisciplinary R&D teams to resolve technical issues

  • Identify root causes, proposing test cases and solutions.

  • Provide timely information to customer-facing teams to improve overall customer satisfaction.

  • Train customers on our solutions and products.

  • Help build and retain the technical support knowledge base and training materials.

You should have:

  • Up to 2 years’ experience in technical support.

  • Experience in Linux servers (commands and scripting such as bash or python)

  • Experience in writing SQL queries to analyze data is a big advantage

  • Excellent analytical and problem-solving skills

  • Decent understanding of business and customer service

You Are

  • Quick learner & Details oriented.

  • Proactive, highly organized, and able to manage multiple tasks.

  • Positive, professional, with a desire to learn.

  • Great communicator, both verbally and in writing.

  • A people’s person with good interpersonal skills and patience.

  • Proficient in English speaking and writing.

  • Team Player.

  • Ability to work well under pressure and maintain a positive attitude.

bottom of page