Sr. Customer Success Manager

Our client a really cool data-oriented food-tech startup is looking for a Customer Success Manager to manage and consult with the biggest food brands in the world.

As a Senior Customer Success Manager, you will manage and consult with the biggest food brands in the world on an ongoing basis to ensure that the platform helps them to successfully launch new food and beverage products, take them to market, and increase sales. You’ll also work closely cross-functionally and contribute to the product strategy and roadmap. The ideal candidate has the ability to build strong and lasting relationships, drive retention and expansions of accounts and tell great narratives using data points.

RESPONSIBILITIES

● Build and promote strong, long-lasting partnerships with customers, with a commitment

to understanding their needs

● Solve customer problems and identify best-fit solutions; help customers achieve their

goals via phone calls, webinars, and meetings

● Consult with client to deliver custom projects through actionable insight PPT/PDF

presentations supported by data

● Provide insights to customers to ensure that they get the most out of the platform,

through strong decks and presentations, as well as collaborative sessions.

● Serve as the primary contact for the onboarding of new customers and the training of

platform end-users

● Analyze customer health metrics, run NPS, and collect valuable customer insights

● Collaborate closely with the sales team to support renewals and upsell opportunities

● Collaborate with the product and engineering teams to improve platform per customer

requirements and troubleshoot technical issues raised by customers

REQUIREMENTS

● BA/BS degree

● 2+ years experience in Customer Success / Account Management, either in a Saas/Tech

company or a global consultancy firm

● Proven experience in managing consultative sales processes within a large enterprise organizations

● Excellent communication and interpersonal skills

● Native English - Required

● High level of accuracy and attention to detail

● Ability to tell a story and translate data into insightful presentations

● Advantage: Experience working with cross-functional teams (e.g. Sales, Product,

Marketing)

● Advantage: Experience working with customers in the food industry