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Spanish Tech Support (Tier1)
Location:
Airport City
We're seeking a sharp, fast learner Spanish Customer Support Representative.
Requirements:
- 1-2 years experience as a software support representative offering post-sales phone and email support to customers for a cloud-based (SaaS) product
- Mother tongue Spanish- a must
- Fluent English
- Knowledge of DNS, TCP/IP, and other networking concepts
- Understanding of relational databases
- Familiarity with Windows and Linux operating systems
- Ability to work in shifts, including weekends
- Team player with excellent interpersonal skills
- Quick learner with a desire to learn new tools and techniques
- Computer science student
Bonus Skills:
- Familiarity with ITSM tools
- ITIL certification- Huge bonus
- Familiarity with application servers
- Familiarity with LDAP configuration
- Strong work ethic with the willingness to do what it takes to get the job done
- Proactive with a positive attitude
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