Partner Success Support
Location:
Tel Aviv
Our client is a fast-growing company providing top clients in the affiliate marketing industry a centralized dashboard for all of their data aggregation. They are a funded and profitable company offering team members a fast-paced and flexible environment to work and grow in. Come join the team!
What you will do:
As a Partner Success Specialist, you will support the Partner Success Managers to efficiently handle client requests regarding the product. You will primarily be involved in supporting the PSM team, to oversee the successful running of client accounts.
Responsibilities include:
Support in the onboarding process of new clients including task/ticket management and collaborating with the development team to set up or configure our software platform as per customers’ requirements
Assist PSM with providing technical support to clients including troubleshooting technical issues raised by customers and QAing
Management and follow up of client’s open tasks/tickets ensuring they have the relevant detail for the development and are complete in a timely manner
Collaborate with the development team on client requests, issues and set up
With the PSM taking part in regular client meetings, collating client feedback, and ensuring requests are noted and actioned
Supporting client health checks and implementing actions where required
Owning general account management administration including maintenance of internal and client-facing documentation
What to bring:
2+ years of customer success or account management experience
Proven track record of working in a customer-facing role
Experience working with, and managing, stakeholders and customers
A high level of accuracy and attention to detail is required
Excellent communication and interpersonal skills
Analytical and high attention to detail
Experience working with Slack, Teamwork, Tawk, or similar live chat platform useful but not essential
Have, or be willing to learn, basic technical skills in HTML, javascript, CSS and connecting to APIs to confidently discuss technical terms