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Implementation Specialist


Petach Tikva

Our awesome client is a global leader in knowledge management. Their product enhance every business engagement by empowering employees, agents, and customers with real-time access to accurate and consistent knowledge to improve customer and employee experience alike.

They are looking for a Junior Project Manager to join their expanding Israeli-based team.

As Project Manager, you will implement their solution within enterprises located across the globe. The Project Manager role will see you participate in onboarding new customers and contribute towards maintaining the high level of satisfaction of existing customers – including the provision of training and support to customers using our products.


  • Manage project implementations for both new customers and their existing clients as their requirements grow

  • Engage with their clients through remote meetings, email, phone, or via the ticketing system

  • Understand their clients’ needs, tackle problems and where necessary escalate the case to the relevant people

  • Think creatively about technical issues and provide clients with workarounds when necessary

  • Manage changes to the project scope, project schedule when needed

  • Provide training to clients about the product and its components

  • Keep current on product releases and updates, including attending conferences and training as required to maintain proficiency


  • Native English - must

  • Relevant experience as a Project manager / Technical Account Manager / Implementation Specialist

  • Excellent client-facing and internal communication skills

  • A strong ethos toward helping the team win

  • Prior experience in SaaS environments (advantage of experience in knowledge management)

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