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Customer Success Manager (IoT)



Our awesome client is a start-up and IoT global leader, publicly traded on the Tel Aviv stock exchange. They have built an Internet of Packaging platform that turns everyday objects into smart personalized products. 

Their clients and partners are the leading consumer packaged goods vitamins and pharmaceutical companies. Together with them, they are leading the IoT revolution in the consumer-packaged goods in Hydration, Vitamins, and pharmaceutical spaces. our culture aimed to combine a start-up spirit, encouraging our employees to take responsibility, be proactive and creative with a fierce winning spirit and goal achievement.

Customer Success Manager

The Customer Success Manager leads post-sale customer implementation projects and pilots till full success and further growth. The operational model is B2B2C, hence supporting and guiding our customers and clients on implementing the platform, and helping them successfully launch it to their customers.

The CSM will establish relationships with the project/ pilot leaders on the brand’ side; build, lead and present methodology, tools, and implementation support.

She or he will teach, train and support clarification and explanation of the client’s new product, being able to distill the complexities of data into meaningful and useful information for clients’ success, with successful integration into the brand’s marketing activities. Project management, communication, and commercial skills are critical to the success of the CSM, as she or he must also be the connecting puzzle piece for internal teams and client expectations.

As the first CSM, you will have the responsibility to both plan and execute.
We are looking for an experienced person that can bring the required methodology from your previous similar roles.


  • 2+ years of relevant work experience

  • Proven track record of demonstrated ability to onboard, support, and excite customers to deliver high customer satisfaction, advocacy, and loyalty

  • Project management skills such as planning, onboarding, timelines, and deliverable definitions.

  • Ongoing internal and external status communications and setting up and achieving KPIs.

  • Excellent verbal and written communication skills in English - must

  • Expertise in the space of consumer-facing technological products, and/ or CPG/FMCG brands - advantage


  • Passionate about providing an exceptional customer experience, while expanding current business with customers and maintaining an exceptional relationship with global customers.

  • Creative, resourceful, detail-oriented, and well-organized

  • A strong team player but still a self-starter who thrives in a fast-paced, high-growth startup environment

  • Someone who flourishes when given responsibility and a sense of ownership

Location and environment

  • Rehovot – Science Park (near the train station)

  • As our customers are also in the US and located in different time zones, we expect you to work on flexible hours, sometimes from your home as well. Hybrid - Up to 50% of a weekly role / per the company’s needs.

  • Willingness to travel up to a few times per year.

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