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Customer Success Leader


Tel Aviv

A fast-moving startup in Tel-Aviv is disrupting cybersecurity training and education, is looking for a Customer Success Leader!


  • Responsible for the installation, configuration and commissioning of customer systems, and provision of on-going technical support and training
  • Liaise with partners and the internal R&D team to provide product feedback and resolve issues as required
  • Provide technical advice and support to End users, Partners and Resellers
  • Lead and facilitate POC and demonstrations on physical and virtual (cloud) platforms
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Properly escalate unresolved issues to appropriate internal teams (e.g. R&D)
  • Prepare accurate and timely analysis and feedback reports following partner engagements


  • Proven experience with customer-facing roles involving both pre-sale and post-sale activities and technical support
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, Training or similar role
  • Experience in Cyber Security (Cyber simulation or training domain a plus).
  • Experience in Cloud based services - advantage.
  • Strong knowledge of Cyber security software products, cloud architectures, networking environments, etc.) - advantage
  • Excellent technical troubleshooting skills.
  • Ability to provide step-by-step technical help, both written and verbal
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
  • Self-motivated, Excellent self learning skills, ability and willingness to work independently and English proficiency are a MUST !
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