Customer Success Leader

A fast-moving startup in Tel-Aviv is disrupting cybersecurity training and education, is looking for a Customer Success Leader!

Responsibilities

• Responsible for the installation, configuration and commissioning of customer systems, and provision of on-going technical support and training
• Liaise with partners and the internal R&D team to provide product feedback and resolve issues as required
• Provide technical advice and support to End users, Partners and Resellers
• Lead and facilitate POC and demonstrations on physical and virtual (cloud) platforms
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Properly escalate unresolved issues to appropriate internal teams (e.g. R&D)
• Prepare accurate and timely analysis and feedback reports following partner engagements

Requirements

• Proven experience with customer-facing roles involving both pre-sale and post-sale activities and technical support
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, Training or similar role
• Experience in Cyber Security (Cyber simulation or training domain a plus).
• Experience in Cloud based services - advantage.
• Strong knowledge of Cyber security software products, cloud architectures, networking environments, etc.) - advantage
• Excellent technical troubleshooting skills.
• Ability to provide step-by-step technical help, both written and verbal
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
• Self-motivated, Excellent self learning skills, ability and willingness to work independently and English proficiency are a MUST !