Customer Care Specialist
Location:
Tel Aviv
Our client, a Tel Aviv-based brain-technology startup is looking for a talented, creative problem solver, and technologically savvy Care Specialist that cares about mental health.
This is a great opportunity for a candidate interested in an entry-level position with a lot of potential for growth in a diverse and dynamic start-up environment.
Note that the position is intended for people that are comfortable working late night hours.
Working days: Monday - Friday
Shifts working schedule: 11:30am - 08:00pm | 1:30pm - 10:00pm | 4:30pm - 1:00am
Responsibilities:
Work with the care team on new and exciting customer-facing initiatives
Help in shaping a great product service experience
Answer questions leads and clients have about the product
Troubleshoot technical problems and help in resolving
Requirements
Mother-tongue level English - MUST!
Flawless verbal and written communication skills
Polite/cordial, customer-oriented
Technology intuitive/tech-savvy
BONUS: Experience working with CRMs and customer service