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Danish/Swedish Customer Care


Tel Aviv/Hybrid

Our super cool client is the leading global discovery platform for exploring family history. With billions of historical records and family tree profiles, and with sophisticated matching technologies that work across all its assets, they allow users to discover their past and empower their future. They have one of the world’s largest consumer DNA databases, with 5.6 million customers.

You can count on working in an energetic, dynamic, and international team and on taking part in a true Israeli start-up success story. As a Customer Care Specialist, you’ll be our ambassador to their customers, thoroughly trained to educate their 100+ million users on what the company is all about. You will be the technical engineer who assists customers with the how-tos of our software, online platform, or mobile app; the open-minded listener who shows empathy and support when a caller is sharing their moving and very personal family history; and the specialist who can explain DNA results based on global migration patterns and biology. And there's so much more to learn and be a part of!

The international members of our Tel Aviv Customer Care Team are open-hearted, detail-oriented, articulate, and curious, and have a genuine desire to find solutions and delight our customers.


  • Very strong or native verbal and written Swedish or Danish communication skills

  • Strong verbal and written English communication skills

  • Currently residing in Israel with a valid Israeli work permit

  • Ability and willingness to work 5 full-time shifts (both morning and evening hours) per week from our Tel Aviv office, in a hybrid model

  • Passionate about delivering beautiful customer experiences to people all over the world, by phone and by email

  • Strong empathy and a passion for helping others

  • Strong troubleshooting and problem-solving skills with a particular eye for detail

  • Excellent communication and presentation skills on the phone and by email

  • Good organizational and time-management skills

  • Curiosity for continuous learning

  • Ability to thrive in a fast-paced and dynamic environment

  • A good sense of humor — our team truly likes to make work fun!

  • Experience working with customers directly — advantage

  • Experience in family research, history, and biology  — advantage

  • Experience in team management and leadership  — advantage

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