Technical Solution Engineer
If you are looking to join a team where your opinion is valued, your contributions are noticed and enjoy working with fun and talented people from all over the world then this is the place for you!
If you have a desire to work in an organization that is:
Passionate about its people
Focused on delivering the very best tech to our customers
Offering the flexibility to work how and where you are most successful
Obsessed with our customer’s success
The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
Obsessed with making a difference in business and to the wider community
Our very cool client is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships.
Your Role at Impact
As Technical Solutions Engineer, you will be expected to be an expert on all our supported products, understand them in-depth, and take ownership of technical issues raised by customers, as well as by internal teams.
You will assist with implementing and maintaining integrations for our clients, continuously research and resolve complex technical issues with the integrations and monitor the health of the product by using different diagnostic and analysis tools.
What You’ll Do
Design, develop and implement solutions, integrations, and enhancements for our products.
Support client's marketing and technical teams throughout the integration process.
Help clients optimize performance and overcome integration challenges.
Investigate complex technical issues, identify potential causes and provide recommendations for solutions.
Working across the company with internal tech and business organizations.
Continuously review, monitor, improve and issue reports on product performance.
Help customers worldwide from on-boarding phase to long term support.
Perform in-depth troubleshooting including database analysis to identify and solve complex integration issues.
Resolve complex technical issues and work with the Engineering and Product teams for escalation and remediation.
Solve issues and complete projects within desired SLA while maintaining high customer satisfaction.
Adapt and innovate in order to constantly improve the customer experience.
Write documentation for knowledge base, create examples and how-to documents, on a regular basis.
Issue Report on the overall health of the product to the PSM and management team.
What You Have
Proven experience with internet technologies including: JS, HTML, CSS and SQL.
High data analysis and troubleshooting capabilities.
Understanding of APIs and how to interact with them.
Excellent problem-solving skills.
Excellent verbal and written communication.
In-depth understanding of SaaS platforms and digital marketing solutions.
Ability to communicate complex technical information to a non-technical audience.
Bachelor’s degree or equivalent experience required.
3 or more years working in a tech-focused role at a digital marketing or technology company. Familiarity with the affiliate and/or digital marketing industry preferred.
Work and Team Environment
Flexible remote working policy - this is a full-time office based position; however, the sales team works together from the Central London office (near the Tottenham Ct Rd tube) on Wednesdays and Thursdays. The other three days can be remote, on site with clients, or in the office - wherever you work best!
Responsible PTO policy - take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
Weekly team lunches and global company updates and other opportunities for collaboration and connection outside of stated job descriptions
Pension scheme, health and dental insurance among other regular health and wellness (physical, mental, and financial) initiatives
Regular community involvement opportunities - we believe that we can always find new ways to #createimpact around us - check out some of the recent activities that have won us recognition in the industry
Setting up an ongoing scheme to donate food from our weekly lunches to a local soup kitchen. Our teams give up their own time to donate the food.
Organizing an ITea Party to teach elderly local residents about online security and troubleshoot their computing challenges
Regularly donating blood, as a group, to our local blood bank, and encouraging Impact staff to give blood for the first time
Planting trees and plants in our office
The Impact Piggy Bank raises funds for the chosen charities. The idea is very simple with the Impact team putting unwanted change into the piggy bank and at the end of the year, we will break it open and whatever funds have been collected will be donated to a charity chosen by everyone collectively.