Technical Customer Success Manager
Our very cool client is the world leader in software acceleration, and is looking for a Technical Customer Success Manager to join the team!
With its unique process virtualization technology, They have become the de-facto standard solution for code-build, test execution, and game development acceleration. Join them to impact the daily lives of our customers, over 200,000 developers at tech giants like Microsoft, Juniper, Amazon, Nintendo, Citi, and most AAA gaming studios like Epic Games.
As a Technical Customer Success Manager, you will use your skills to ensure the ongoing success and development of your portfolio. You will proactively engage each account to identify risks, uncover opportunities, and ensure that every customer in your portfolio is getting value from Incredibuild. If you’re tech-savvy and passionate about customer relationships, we have the perfect opportunity for you.
Who you are:
Familiar with software development work and tools on a good level
Relate to the pain developer and DevOps experience in the development cycle
Know how to work with enterprise and mid-size accounts to ensure the best outcome for them
An organized multitasker with great prioritization skills
Strategic and willing to get dirty with details when needed
A do-er who does wherever it takes to have a smile on the customers face
A constant curiosity about technology
What your day to day will look like:
Onboard new clients, develop and engage with existing clients in your portfolio
Work closely with our customer’s developers, provide technical trainings, product performance optimization, and more.
Demonstrate the products value constantly to Incerdibuild’s customers and drive customer’s product adoption to help them succeed with their goals
Build strong customer relationships, especially with key customer stakeholders and advocate customer‘s needs internally
Own both renewal and expansion for clients while Identifying opportunities for growth and executing accordingly
Keep track of key account customer success metrics
What you’ll need:
5 years proven track record of Technical Account Management/Technical CSM/Professional Services/Delivery or other relevant customer-facing experience
Good knowledge of development practices and development pipe
Experience with managing multiple stakeholders and projects
Experience with managing a big customer portfolio
Experience with Salesforce
Proficient in English (spoken & written) – Must
Working days - Monday till Friday - Must