Tech Support Representative
Tel Aviv / Remote
Our client, which has one of the fastest-growing platforms for live video content creators, is looking for a full-time Customer Support Representative with specific expertise in the live streaming ecosystem to join our team.
The position is a full-time remote position and requires residence in Israel.
We are looking for a Customer Support Representative with a passion for gaming and content creators with several years of experience in the industry. They should also embrace the agile, success-driven culture we nurture as a company. Individuals who are excellent communicators and service-oriented team members thrive with us. If you are such a person, we would love to talk soon.
Provide prompt and professional technical support for StreamElements tools through various channels (Discord, Zendesk, Twitter, etc. )
Assist content creator of all sizes and countries
Create and improve existing “self-help” repositories
Take support-ownership of a specific feature, become its advocate and create internal and external guides for it
Experience in technical support oriented positions, focusing on customer service
Excellent English (spoken and written)
Experience with the twitch.tv ecosystem and streaming software
Highly technical, able to solve problems and think outside the box
Excellent communicator, with the ability to adapt/respond to different types of people
Ability to self-manage, multi-task, prioritize and manage time effectively
HTML / CSS / JS knowledge
Streamer / moderator on twitch.tv
Experience with StreamElements tools
Additional language(s) such as German, Russian, Spanish, French, Italian, Portuguese, Korean, Chinese, Japanese, Thai