System Engineer

Location: 

Rosh Haayin



A leading provider of network automation software startup, is looking for System Engineers to join our growing team in Rosh Haayin.

The role is offered to motivated technical people who are able to provide enterprise-level support to our global customers. You will diagnose and troubleshoot software and network problems and provide our customers with expert solutions.

System Engineer responsibilities include resolving Software issues, network issues, operating systems issues and using remote sessions to provide on-going support.

In addition, you will be supporting the corporate sales team in demonstrating the software capabilities to prospect.

You will use the company CRM, email and chat applications to give customers prompt responses to discovered problems.

To qualify for this position, you should hold the relevant experience Linux Operating Systems, Networking and Data Security Software.



Responsibilities

Taking ownership of customer issues reported and seeing problems through to resolution

Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues

Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Install and Configure the offered software for customers in production or as a proof of concept

Demonstrate the offered software to potential prospects

Ask customers targeted questions to quickly understand the root of the problem

Refer to internal database or external resources to provide accurate technical solutions

Ensure all issues are properly logged

Prioritize and manage several open issues at one time

Document technical knowledge in the form of notes and manuals



Requirements

Proven work experience as a Support Engineer, Network or Security Operations Engineer

Hands-on experience Linux and Networking

Ability to diagnose and troubleshoot technical issues

Excellent problem-solving and communication skills

Ability to provide step-by-step technical help, both written and verbal

Additional certification in Networking, Security Software or Linux is an advantage

letstalk@upstart42.com   |   Aba Hilleli 7, Ramat Gan, Israel

  • LinkedIn Social Icon
  • Facebook Basic Black