Jr. Customer Success

Location: 

Modi'in/ hybrid

Our amazing client is a successful startup that has built the leading B2B user review platform for enterprise technology. They have been called the “Yelp for enterprise tech” by The Wall Street Journal and covered by USAToday, Wired, and many other publications. 


Why You Want To Work With Us:

  • Customer Success drives our innovation – Customer Success is an extremely important department in the company. Feedback from the customers influences our product roadmap, and you will be at the forefront of that effort.

  • We’re Awesome – We’re a profitable startup having only raised seed funding and we’ve been cashflow positive for several years

  • We’re Flexible – Come into the office 4-5 hours a day then do your evening hours at home in your pajamas.

  • We Sell BIG – We’re a startup but our customers include IBM, Oracle, Dell, Microsoft, VMware, SAP, NetApp, HPE, and many of the largest companies in the world.

  • Not just another SaaS company – Every program we run is tailored to our customer’s needs and provides strategic value to organizations on different levels.

  • We’re Bright and Focused – Work in a small, tight-knit group of highly engaged and intelligent people.

  • Thank God for Sundays – Sundays are work-from-home days for the Customer Success Team to recharge and organize for the week.


What You Need to Excel with Us

The ideal candidate will have:

  • Prior sales experience as a CSM - selling to marketers is a huge plus

  • Background in Marketing

  • Mother-Tongue English (Spoken+Written) 

Required

  • Personable – you need to be someone who loves interacting with people and gets fired up from showing value to customers. You need to be able to form strong relationships with our customers so they trust and rely on you.

  • Drive - you need to be hungry and want to close deals. We’ll train you and give you what you need to succeed, but you need to WANT it.

  • Communication leads to Sales - The ability to clearly communicate goals, value, and ROI is key to maximizing revenue from your customers

  • Innovation/Creativity – “We don’t hire smart people to tell them what to do – we hire them to tell us what to do”. We move fast and are always thinking creatively about how to continuously improve our products and processes and you will be a key part of that.

  • Our customers are enterprise tech marketers and you need to understand their world well to show them value. We serve as marketing ‘thought leaders’ and our customers rely on us for strategic marketing direction for the programs we run with them.

  • Team Player – You want to build something great with us and be part of an all-star team. The Customer Success team works with every department and is key in moving the business forward and keeping us on the path to success.


Responsibilities include:

  • Responsible for the entire customer lifecycle - onboarding, adoption, renewal, upsell

  • You will be judged primarily on your Sales Quota as well as traditional Customer Success metrics

  • Leading discovery conversations into customer goals and KPI’s

  • Serving as a liaison between customers and internal delivery teams

  • Working with other internal departments to optimize customer programs and experience

  • Reporting on key program metrics to show value to customers

  • Driving customer adoption of products to fuel upsell/cross-sell

  • Developing and implementing best practices for customers to see maximum value from our products

  • Troubleshooting for customers

  • Advocating for customers internally (product changes, feature development, process improvements, etc)


More Details:

  • Your performance will be measured by the achievement of an Annual Sales Quota

  • Base salary + Commission + Stock options

  • Work is split between Israeli and US hours - 4-5 hours during the day, and 4-5 hours during EST/PST hours. Travel up to 1x a quarter is expected

  • Work out of our Modiin office – a 5-minute ride from a train station.