Enterprise Customer Success Manager

Location: 

Modi'in/hybrid

Our awesome client is looking for an innovative, strategic Enterprise Customer Success Manager to join their growing team.

They are a startup that built the leading B2B user review platform for enterprise technology. They’ve been profitable for years and only recently raised our Series A of $30m. They have been called the “Yelp for enterprise tech” by The Wall Street Journal and covered by USAToday, Wired, and many other publications.


Its team aims to drive an exceptional experience for its customers through building trust and consulting on its products and services. The outcome is increased value, satisfaction, and renewal of the customer.


What you’ll need to excel with us:

  • Mother tongue English is a must.

  • 3+ years of Customer Success experience in B2B SaaS organizations, or 2+ years working with Enterprise clients in B2B SaaS organizations.

  • Experience owning, maintaining, and driving a customer relationship in a quota or retention-carrying role.

  • A background in tech marketing and marketing campaigns with customer-facing experience - Big Advantage.

  • Experience working with large enterprises - Big Advantage.

  • Proven experience identifying, nurturing, and successfully expanding existing customer accounts.

  • Excellent communication and presentation skills.

  • Well-organized, with high attention to detail and ability to prioritize and time management for successful execution.

  • The ability to thrive in fast-paced, ambiguous environments.

  • Familiarity with Salesforce and Google Suite - Advantage.


More Information:

  • Your performance will be measured by quarterly KPI goals which include revenue and traditional customer success metrics.

  • Base salary + bonus + stock options.

  • Willingness to travel to the USA or Europe 5-6 times per year.

  • The majority of our clients are based in the USA, and willing to work evening hours (approximately 8 pm - 12 am Monday - Thursday).

  • Hybrid Work Model - 2 days from home (Sunday + another day), 3 days in our Modiin office.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

APPLY