Customer Support Specialist
Bursa, Ramat Gan
Our client, an amazing mission-driven AI startup in the web-accessibility field is looking for a Customer Support Specialist to guide customers and support them through their journey with us. The person will be the first point of contact for our clients and is expected to deliver a personalized and informed support experience through deep knowledge of our platform and offerings.
Respond to customer inquiries and requests via online chat and emails
Work closely with the Sales Engineers to help resolve in-depth technical issues
Escalate inquiries and requests as necessary to the appropriate department or person following outlined guidelines.
Grow existing customer accounts through exceptional customer service and effective sales techniques
1-2 years of customer service/support experience
Native English speaker- a MUST!
Ability to communicate effectively with customers via email, chat, or phone
Demonstrated ability to prioritize tasks and manage time efficiently
Strong problem-solving skills
Computer skills in various software and web-based applications such as Jira, Zendesk, Salesforce
Ability to learn new technologies quickly
Working hours: Monday-Thursday with 2 Fridays a month from 3-12 am