Customer Success Manager - BI
Our client is a fast-growing startup with a proven product-market fit and a steady revenue stream and recently completed our Series B. We’re headquartered in Petah Tikva and are moving to the Bursa (Ramat Gan) in early 2022. We’re looking for a Customer Success Manager to join our growing team.
Their mission is to empower trust and manage risk by providing institutional investors, investment banks, capital allocators, law firms, and corporations with advanced capabilities to run comprehensive background checks powered by cutting edge artificial intelligence and machine learning. Their ClarityTM product is a one-stop platform delivering quick checks, deep reports, and continuous monitoring with ease, speed, and accuracy.
About the role:
The Customer Success Manager completes the post-sales lifecycle for the portfolio of customers, acts as a trusted advisor for each customer, and emphasizes each account's business value.
You own the ultimate success of your customers by driving customer onboarding, user adoption, outcome attainment, customer advocacy, retention, and growth. You will ensure that your customers derive maximum value from their partnership with Intelligo and fully leverage our platform on an ongoing basis.
What you will do:
Act as the trusted advisor for customers throughout the lifecycle, beginning from the point of sale and extending through onboarding, business reviews, project success, and renewals.
Ensure product adoption and stickiness, monitor customer health scores, and constantly emphasize the business value of the Intelligo solution.
Maintain high levels of engagement and communication with by building relationships with customers and champions
Drive growth by identifying renewal, growth, and upsell opportunities in assigned accounts.
Build a successful plan for each customer based on data analysis and customer's needs and priorities.
What you bring with you:
Positive attitude with a natural proactive nature, goes above and beyond the call of duty but approaches all situations with an empathetic and patient manner.
Demonstrable success in thinking strategically, executing tactically while providing consistent and quality results.
Highly data-driven with excellent problem solving and analytical thinking.
Advanced Excel skills - a plus
Willingness to travel up to 20%.
What we offer:
Hybrid WFH model - 3 days WFH
A variety of welfare benefits
Stipend for professional growth and development courses and conferences
Opportunity to work in a fast-paced global start-up with an enterprise-level client portfolio.
Our client is proud to be an equal opportunity employer. They are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.