Customer Success Manager
Our awesome client is a global leader in IoT, and publicly traded in the Tel Aviv stock exchange.
They believe people deserve to live a life of well-being, health, and fulfillment. Their product and technology assist people to keep and persist with their well-being habits. From taking medicine, adding vitamins and supplements to their diet, and drinking enough fluids which they need.
They have built an Internet of Packaging platform that turns everyday objects into smart personalized products. Their clients and partners are the leading consumer packaged goods
vitamins and pharmaceutical companies. Together with them, they are leading the IoT revolution in the consumer-packaged goods Vitamins & supplements, and pharmaceutical spaces.
Their culture aimed to combines a start-up spirit, encouraging their employees to take responsibility, be proactive and creative with a fierce winning spirit and goal achievement.
The Customer Success Manager will:
lead post-sale customer implementation project/pilot till success and further growth.
Being responsible for a variety of customers, in different geographical locations.
The model that they operate is B2B2C hence supporting and guiding customers (which are CPG brands), implementing the product with their customers, that are Consumer end users.
The CSM will establish relationships with the project/ pilot leaders on the customer side, present methodology, tools, and implementation support.
She or he will teach, train and support clarification and explanation of the client’s new product, being able to distill the complexities of data into meaningful and useful information for clients’ success.
Project management is critical to the success of the CSM, as she or he must also be the connecting puzzle piece for internal teams and client expectations.
2+ years of relevant work experience
Proven track record of demonstrated ability to onboard, support, and excite customers to deliver high customer satisfaction, advocacy, and loyalty
Project management skills such as project planning, onboarding, timelines, deliverable definitions, status communications, and project success criteria
Excellent verbal and written communication skills in English - must
Expertise in the space of consumer technological product or CPG/FMCG brands - advantage
Passionate about providing an exceptional customer experience
Creative, resourceful, detail-oriented, and well-organized
A strong team player but still a self-starter who thrives in a fast-paced, high-growth startup environment
Someone who flourishes when given responsibility and a sense of ownership