Customer Success Manager
Our amazing client, an AI-powered receipt collection startup is looking for a customer success manager that shares their values to take ownership of enterprise and SMB client accounts globally.
They believe in building relationships based on respect, value creation, and accountability. They strive to contribute to a better world by partnering with like-minded brands for the mutual benefit of business, people, and the planet.
Hands-on management and ownership of key enterprise and SMB accounts globally (Primary markets USA & Europe):
Capturing requirements from clients
Lead onboarding of new clients
Point of contact for online meetings and email correspondence
Work closely with engineering and product teams to deliver client needs
Work closely with operations team to monitor delivery and KPI’s
Ongoing retention through proactive actions
5+ years of experience in either success management or business development of enterprise solutions globally
Proven strong technical skills and ability to understand complex technology solutions in depth
Highly motivated to succeed, Honesty, integrity, accountability, focused on customer value
Excellent interpersonal skills
Fluent English writing and speaking skills
Excellent project management skills
The position is full-time. At times it is needed to communicate with clients on the weekend and in the evening.
Career experience both in startups and corporate environments
BSc or Engineering degree