Customer Success Manager

Location: 

Tel Aviv


Our amazing client, an AI-powered receipt collection startup is looking for a customer success manager that shares their values to take ownership of enterprise and SMB client accounts globally. 


They believe in building relationships based on respect, value creation, and accountability. They strive to contribute to a better world by partnering with like-minded brands for the mutual benefit of business, people, and the planet.



Responsibilities

Hands-on management and ownership of key enterprise and SMB accounts globally (Primary markets USA & Europe):

  • Product expert

  • Capturing requirements from clients

  • Lead onboarding of new clients

  • Point of contact for online meetings and email correspondence

  • Work closely with engineering and product teams to deliver client needs

  • Work closely with operations team to monitor delivery and KPI’s

  • Ongoing retention through proactive actions


Requirements

  • 5+ years of experience in either success management or business development of enterprise solutions globally

  • Proven strong technical skills and ability to understand complex technology solutions in depth

  • Highly motivated to succeed, Honesty, integrity, accountability, focused on customer value

  • Excellent interpersonal skills

  • Fluent English writing and speaking skills

  • Excellent project management skills

  • The position is full-time. At times it is needed to communicate with clients on the weekend and in the evening.


Advantage

  • Career experience both in startups and corporate environments

  • BSc or Engineering degree