Customer Retention Specialist

Location: 

Herzliya

Our client,  a fast-growing diamond bridal jewelry e-commerce retailer – is looking for a Customer Retention Specialist to join its Herzliya-based marketing team. You will be responsible

for delighting and engaging customers through a compelling program of customer advocacy, loyalty, and retention. This position will report to the Head of CRM.


Responsibilities:

  • Manage and maintain customer engagement and advocacy programs (reviews, loyalty, refer-a-friend, and brand ambassadors) to ensure continued activation and conversions throughout the customer journey, from purchase through retention and advocacy.

  • Work in conjunction with the broader team including designers, email marketing, and developers to create and manage campaign messaging, creative and approvals.

  • Identify strong UGC and work with the entire team to leverage it through different marketing channels.

  • Measure the effectiveness and ROI of customer engagement efforts and drive continuous improvements.

  • Identify and build rapport with customers to increase their growth in the loyalty program, referrals, advocacy, and lifetime value.


Requirements:

A successful candidate will have a passion for serving and understanding customers. They must have:

  • Strong communication and interpersonal skills

  • Comfort analyzing and evaluating campaigns to enable data-driven recommendations

  • Native English (written and oral)

  • Understanding of the US or other Anglo eCommerce consumer markets