Customer Care Specialist

Location: 

Tel Aviv

A Tel Aviv-based brain-technology startup is looking for a talented and competitive Customer Care Specialist that cares about mental health.


This is a great opportunity for a candidate interested in an entry-level position with a lot of potential for growth in a diverse and dynamic start-up environment.


Note that the position is intended for people that are comfortable working late night hours.

Working days: Monday - Friday

Evening/night shifts (12:30pm - 9:00pm or 3:30pm - 00:00am)


Responsibilities:

- Work with the care team on new and exciting customer-facing initiatives

- Help in shaping a great product service experience

- Answer questions leads and clients have about the product

- Troubleshoot technical problems and help in resolving


Requirements

- Mother-tongue level English

- Excellent verbal and written communication skills

- BONUS: Experience working with a ticketing system (Zendesk, etc.)

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Aba Hillel 7, Ramat Gan, Israel

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