Account Manager Team Leader
An international leader in providing comprehensive IT management solutions is looking for a sharp Account Manager Team Leader who will deal with a broad spectrum of tasks.
As a Team Leader in the Customer Success department, you will be responsible for hiring, training, mentoring, and leading a team of new and established Client Success Account Managers in a fast-growing and rapidly changing the environment.
Develop account strategies and action-oriented plans focused on value expansion within existing customer accounts.
Develop and maintain customer relationships, effectively manage the life-cycle of account management activities.
Grow customers adoption of our solutions and continuous improvement of customer experience to ensure their satisfaction and retention.
Build and maintain internal working relationships within the team
Motivate and lead team of about 4-6 Client Success Account Managers to ensure alignment to clients’ goals.
Partner with the Sales, R&D, Professional Service, Support, Product, and Marketing teams; transmit insights and feedback from our customers to the rest of the company.
Monitor, collect and escalate issues to ensure proper internal and external follow-up, communication and resolution.
6+ years experience in customer success in the software B2B hi-tech industry SaaS/Cloud products.
Team Leadership with proven track record of achievement, management skills.
2-3 years of management experience with progressive scope and responsibilities.
Experience in delivering client-focused solutions based on customer needs
Proven track record of achieving revenue and growth targets.
Results oriented with strong track record of success in delivering business objectives
English (written and spoken) at native English speaker level - MUST
Strong leadership abilities including high accountability, proactive and thoughtful
Hands-on, can-do mentality
High level of comfort with fast-paced environments